Cases
Work we are proud of
Our credo is: see it to believe it. So here are a few cases we are proud of.
![](https://cdn.prod.website-files.com/630c817a5b6d9e4d151461e2/6360dfed78f08d54223c6614_60e40d30df72f87a6ddc541e_Uitchecken%2520OV%2520-%2520klein.jpeg)
OVpay
En route to a new way of paying for public transport
Design Thinking
Experiment design
Living lab
Customer journeys
![](https://cdn.prod.website-files.com/630c817a5b6d9e4d151461e2/637383e1981f6373f6da9360_Innovatie%20onderwijs%20inhouse%20expert_HML_schoolplein.jpeg)
Haags Montessori Lyceum
Innovation in education: the Inhouse Expert at work at Haags Montessori Lyceum
Data driven design
Live interviews
Co-creation
Living lab
![](https://cdn.prod.website-files.com/630c817a5b6d9e4d151461e2/6373842b7edcfb100b67348a_Game%20experiment_BNNVARA_homepage%20Oordeel.png)
BNNVARA
Game experiment with BNNVARA
Concept Accelerator
Serious prototyping
Survey
In-depth interviews
![](https://cdn.prod.website-files.com/630c817a5b6d9e4d151461e2/6373705c632113d050ffa399_Gebruikerservaring%20verbeteren_familylane%20Schiphol.jpeg)
Schiphol
How we improved user experience at the security area and baggage claim
Concept Accelerator
Live interviews
Living lab
Live A/B testing
![](https://cdn.prod.website-files.com/630c817a5b6d9e4d151461e2/6373827dc24eac0a663b0ef1_First%20time%20right%20in%20de%20zorg_Zorgkantoor.jpeg)
Zorgkantoor Living Lab
Learning in a Living Lab: getting to the right care as quickly as possible
Living lab
Service blueprint
Customer journeys
Serious prototyping
![](https://cdn.prod.website-files.com/630c817a5b6d9e4d151461e2/63612028c638607a19b5f57c_Gevalideerd%20opschalen_CB_stretchen.jpeg)
Lekker Bezig
We use the Business Impact Model to scale up validatedly.
In-depth interviews
Business impact model
Experiment design
Customer journeys
![](https://cdn.prod.website-files.com/630c817a5b6d9e4d151461e2/6596b8ac57c33f5f4f259991_Bezoekers%20RAI.jpeg)
RAI
Crowd control using promotional activities
Living lab
Qualitative customer interviews
Service Design
Serious prototyping
![](https://cdn.prod.website-files.com/630c817a5b6d9e4d151461e2/63e3c14762b5780bbeb4d2ed_Case%20Spaarne%20Lab.png)
Spaarne Labs
Creating a greater impact of hospital innovation projects, thanks to a single workshop
User value cards
Business impact model
Innovation quickscan
Interactive workshops
![](https://cdn.prod.website-files.com/630c817a5b6d9e4d151461e2/6360dfee770ddeae8510e763_60631a5dd72e36231e69e27c_hero-leenautoverzekering.jpeg)
OHRA
How we developed a loan car insurance for OHRA
Price validation
Feature tests
Conversion optimization
Behavioral data analysis
![](https://cdn.prod.website-files.com/630c817a5b6d9e4d151461e2/655b5556ecf2acea3a53e512_Case%20Acco%20learn%20for%20business.png)
Acco Learn for Business
How we helped start-up ALfB achieve sustainable growth with our Business Model Sprint
Business model canvas
SWAT and market analysis
In-depth interviews
Business scenario building
![](https://cdn.prod.website-files.com/630c817a5b6d9e4d151461e2/63ceac10cadef97c83edc29f_Klantcase%20Coolgradient%20-%20van%20business%20validatie%20naar%20salespitch_logo.png)
Viaconnect
In 5 weeks from business validation to sales pitch: this is how we market Coolgradient
Business design exploration
Deep-dive workshop
Co-creation
Lean business canvas
![](https://cdn.prod.website-files.com/630c817a5b6d9e4d151461e2/6373833fdabf361621e9dd45_Waardegedreven%20denken%20en%20doen_Independer_innovatie%20organisatie%20model.png)
Independer
Value-driven thinking and doing with the innovation assessment
Survey
In-depth interviews
Innovation agenda workshop
Innovation Assessment
![](https://cdn.prod.website-files.com/630c817a5b6d9e4d151461e2/63738388846652978182af92_Betere%20engagement_Duchenne_jongen%20in%20rolstoel.jpeg)
Duchenne Parent Project
How we helped a charity with better engagement
Qualitative research
Data analysis
Developing personas
Ideation session
Time for innovation?
Sander Goudswaard
Partner MakerLab
+31 6 41 36 81 66
sander@makerlab.nl
![](https://cdn.prod.website-files.com/62cfe0e768989049e76a05d3/6364dcc61295f34e6dbc3b60_Sander%202022.png)