Privacy Statement

We process the following personal data

First and last name, phone number, (business) email address, job title, contact history, IP address, cookie ID (you can read more about cookies in our cookie statement) and surfing behavior. See specifically the personal data listed under each heading of this statement.

How we use personal data

When using our website and services, you may leave certain information with us. This can sometimes be personal data. What kind of personal data we process is described below.

Explanation and purposes use personal data

Personal data may only be used for specific, explicit, and legitimate purposes. MakerLab processes personal data for the following purposes:

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Digital communication
Type of personal data: name, e-mail address, phone number.

You can get in touch with MakerLab via email, contact forms, or by phone. The information we collect is used to answer your queries, facilitate further communication, and provide you with the requested information. We retain other data for as long as necessary or permitted for the purposes described in this statement.

If you are a customer of MakerLab, we process this data to execute an agreement established with you. If you are not a customer, we process this data based on your consent.
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Services and contractual obligations
To efficiently execute our contractual rights and obligations, we process your data for purposes such as billing, maintaining licences, and fulfilling statutory retention requirements. We are legally obliged to retain this data during the contractual relationship and for a period of seven years thereafter, as required for business documents. Furthermore, we process this data in the execution of an agreement with you.

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Information and content
Type of personal data: name, e-mail address

Through our websites, it is possible to download content and information. We use your data to send you the requested information. We may also use it for commercial purposes, such as informing you about the services offered by MakerLab.

Your data will be retained as long as you wish to receive our communications. The data you have provided us will be processed based on your consent.

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Job applications
Type of personal data: name, email address, phone number, address, place of residence, date of birth, LinkedIn profile, online portfolio, motivation.

Through our vacancy pages, you can apply for positions at MakerLab. We retain your data during the application process and, for unsuccessful candidates, for a maximum of six months after its conclusion. If there is no suitable vacancy at present, we may contact you if a suitable position becomes available later.

The data is processed on the basis of your consent or to take steps prior to entering into an (employment) agreement.

Improving services
For the improvement of our services, we also keep track of personal data. For example, we analyse click behaviour on the website to see which articles are read the most.

Research purposes
As part of our services at MakerLab, we focus on supporting our clients in the development and improvement of their products and services. This includes the creation and management of websites specifically designed for research purposes. These websites enable us to gather insights for our clients by analysing website traffic and behaviour. Additionally, on these websites, we collect contact information from visitors, if voluntarily provided, to approach them for more in-depth research, such as interviews or surveys.

The collected data may be shared with the client for whom we are conducting the research, as part of the insights we provide them. We process this data based on your consent and retain it for up to 3 months after the conclusion of the research.

Rights of data subjects

Under the AVG, everyone has a number of rights. We do our best to comply with these as best we can. Do you have any tips or comments? Please let us know!

To exercise your rights, please contact us at info@makerlab.nl or +31 (0) 20 700 6678.

• Access
  Of course you may inspect what data we process about you. We are happy to tell you how and why.

• Correction and addition
  If you feel that we have incorrect data about you, please let us know.

• Oblivion
  It is possible to delete the personal data we hold about you.

• Restriction
  If you feel that we are processing your personal data unlawfully or improperly, you can restrict it.

• Objection (opposition)
  You may submit an objection to the processing of your personal data by us.

• Transferability
  It is possible to request that we transfer your data to you.

• Human perspective in decisions
  Makerlab does not use automated decision-making. Your data is always processed by a human eye.

For all rights as mentioned above, it is necessary to contact us at the above e-mail address or telephone number. If, after contacting us, you believe that your rights have been violated, you have the right to file a complaint about this with the regulator, the Authority for Personal Data.

Third-party recipients

We handle personal data confidentially. Personal data that we collect may, in some situations, be shared with third parties to provide our services. These may include organizations such as debt collection agencies, application providers, cloud providers, and our accountants.

When we collaborate with organizations that process your data or your customers' data on our behalf, we enter into a data processing agreement to ensure a high level of data security and confidentiality. MakerLab remains responsible for these processes.

An important service provider used by MakerLab is:

• Google to process email, route and analytics data
  

When personal data is transferred to a recipient in a country outside the European Area that does not provide an adequate level of protection, we take measures to ensure that your personal data is adequately protected.

Links

MakerLab's website contains a number of links to other organizations' websites. MakerLab is not responsible for how they process personal data.

Profiling and cookies

We use cookies when collecting and combining data.

When you visit our website for the first time, we display a message explaining cookies. We ask you to agree to the use of these cookies.
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You can find more information on this in our cookie statement.
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Research purposes
As part of our services, we create websites for our clients for research purposes, for which our own customized cookie statement is created. These individual cookie statements are tailored to the specific functionalities and purposes of these websites. For information on the use of cookies on these websites, please refer to the cookie statement available directly on the relevant website.